Digital Delivery Policy
How and when what you bought reaches you, and exactly what to do if it does not.
Last updated October 27, 2026.
Everything here is digital
Cedar & Breath does not ship anything physical. There are no parcels, no postage charges, no tracking numbers and no delivery addresses. Everything we sell is delivered electronically to the email address you give at checkout.
What is delivered, and when
| Item | Price | Format | When it arrives |
|---|---|---|---|
| 5-class pack | $45.00 | 5 booking credits | Confirmation by email within minutes; credits expire 12 months from purchase |
| 10-class pack | $80.00 | 10 booking credits | Confirmation by email within minutes; credits expire 12 months from purchase |
| Single class | $11.00 | 1 booking credit | Confirmation by email within minutes; the credit expires 12 months from purchase |
There is no file to download. What you buy is booking credits, which appear against your email address immediately and are confirmed by email within a few minutes. Each booking produces a second email with the joining link and the date and time written out in full, including the time zone. Classes run live on a video call in your browser; there is no app to install, no account to create and no password. Credits expire 12 months from the date of purchase, and we email you a month before and a week before that date.
Live session links
For live sessions, what is delivered is a joining link rather than a file. You receive:
- A booking confirmation immediately after payment, with the date and the start time in Eastern Time.
- The joining link 24 hours before the session.
- A reminder with the same link one hour before.
If the link has not arrived two hours before the start time, write or telephone us straight away. We hold the phone during the hour before every session for exactly this reason.
The email you should expect
The delivery email comes from our own domain, cedarandbreath.info. It contains a direct download link. It never contains an attachment, and it never asks you to log in, create an account, enter a password or confirm payment details. If you receive a message claiming to be from us that asks for any of those things, it is not from us — please forward it to classes@cedarandbreath.info and delete it.
How long your link lasts
Download links stay valid for one year from purchase and can be used as many times as you like within that year, on as many of your own devices as you like. Download the file and keep your own copy; that copy is yours permanently and does not expire when the link does.
If your link has expired and you want the file again, write to us. We will reissue it, free, with no time limit on asking. We keep order records for seven years, so we can almost always find a purchase from years ago.
If nothing arrives
In order, because this resolves it nine times out of ten:
- Wait ten minutes. Delivery is usually immediate but mail systems occasionally queue.
- Check the spam, junk and promotions folders. This is by far the most common cause. Automated mail with a download link in it is exactly what a spam filter is built to be suspicious of.
- Search your mailbox for "cedarandbreath.info" rather than scrolling. Filters sometimes file a message somewhere unexpected.
- Check for a typo in the address you entered. One wrong character and the message is somewhere else entirely.
- Write to us at classes@cedarandbreath.info with the address you used at checkout and roughly when you bought. We resend by hand, to any address you like, the same business day.
You can also telephone (802) 555‑0156 during office hours: Monday to Saturday, 8am to 6pm Eastern Time.
Making sure our mail reaches you
Adding classes@cedarandbreath.info to your contacts before you buy makes delivery problems much less likely. Work and school addresses are the most likely to block automated mail with links in it; a personal address is usually the safer choice at checkout.
If the file will not open
Everything we sell is PDF, which opens on every current version of Windows, macOS, iOS, iPadOS, Android and Linux without extra software. If a file will not open, it is almost always a partial download. Download it again on a stable connection. If it still fails, write to us and we will send the file a different way.
Work and school addresses
Corporate and institutional mail servers are the single most common reason a delivery fails. Many of them quarantine any automated message containing a download link, and they frequently do it silently — the message does not bounce, it simply never appears, and there is no spam folder for you to find it in. A personal address is the safer choice at checkout. If you have already used a work address and nothing has arrived, write to us from any other address and we will send it there instead.
Changing the delivery address after you have paid
Just ask. There is no process and no charge. Email us from either the address you used or the one you would prefer, tell us which purchase it relates to, and we will reissue the link to the new address the same business day. Because there are no accounts on this site, there is nothing for you to log into and update — we simply resend it.
What we never send
We will never email you asking for a password, a card number, a bank detail or a confirmation of payment, and we will never send you an executable file or an attachment of any kind. Our delivery messages contain a link and nothing else. If you receive anything claiming to be from Cedar & Breath that asks for those things, it is not from us: forward it to classes@cedarandbreath.info and then delete it.
Problems that are not delivery problems
If the file arrived and opened but is not what you wanted, that is a refund question rather than a delivery one. You have 14 days: see the Refund and Cancellation Policy.
How to reach us
Questions about this policy, or a request you would like us to act on:
Cedar & Breath17 Pearl Street, Suite 2B
Burlington, VT 05401
United States
Email: classes@cedarandbreath.info
Telephone: (802) 555‑0156
Monday to Saturday, 8am to 6pm Eastern Time